Frequently Asked Questions
Maintenance
| We take great pride in our community. Our Team inspects the unit once vacant for any needed improvements such as maintenance repairs, painting, cleaning, and installation/cleaning of flooring. During this process, the unit is periodically inspected to ensure that nothing is missed and your unit is ready prior to your move-in. |
| No, you do not have to be present, however, you must give us permission to enter. The only time management will enter without permission is when it involves an emergency such as flooding, fire, electrical, etc. We always attempt to reach out to our residents prior to entering . |
| Yes, we have Maintenance onsite. We also have 24-hour Emergency Maintenance line for emergencies such as flooding, no power, fire,etc. |
| You can place a work order by calling our leasing office Monday- Saturday from 9 am-6 pm. You can also place work orders online through our resident portal or by sending a text message to 1(415)692-3387. If your work order is a maintenance emergency please call 1(800)229-8589 |
| If you are locked out during business hours you can call or come into the leasing office. After-hours may require you to call a locksmith. We highly recommend always having an extra set of keys nearby such as with a family member. |
Amenities
| All our units come with attached garages. We also have additional open parking and offer detached garages (additional fees apply). |
| Our Amenities include Easy Freeway Access, Mountain Views, Access Controlled Community, 24-Hour Maintenance, On-site Resident Services & Events, that offer Team Community building experiences, Courtesy Patrol, Detached Garages & Assigned Parking Available, Putting Green, Pool & Spa, Grilling Areas, Picnic Tables in Garden-style Gazebo, Animal Clean-Up Stations, Fitness Center & Outside Exercise Stations, Visa/Mastercard payments accepted via our Resident portal. |
The pool, spa, and fitness center are open daily from 9 AM-10 PM.
| Yes, our community is pet friendly. We have no weight restrictions but do have breed restrictions. Please contact us for more details. |
| All our units come with a range, refrigerator, dishwasher, microwave, washer, and dryer. Please visit our Amenities page to learn more. |
| Unfortunately, we currently do not offer furnished units. |
Administrative
| Applications normally take 72 hours to receive final approval but may vary. |
| You can pay rent via our online resident portal or in person with personal check or money order. |
| Yes, you will are required to purchase Renters Insurance. |
| Spectrum is our local provider. However, if you find a provider that can service you in the area you can decide what provider best fits your needs. |
| Yes, you can always request to be released from your lease. Please note that penalty fees do apply. |
| Prior to your move in you will be given a Welcome letter. The Welcome Letter will provide you all the information you will need to set up utilities prior to move in. |
| No utilities are included in the rent. |
Location
| Yes, public transportation is less than half a block away. We are located near public transportation, shopping centers and Ontario Airport. Please visit our Directions Page for more details. |
| Our community is located within the Central School District and Chaffey Joint Union High School District. |
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
We moved here in February of 2016. It is a super clean and friendly environment. Neighbors know each other and children play together! My wife and I are the CARES team onsite and throw 3 events a month, completely free to residents. At Terraza Del Sol you'll find amenities like a washer/dryer in every unit, attached garages, available extra storage garages, and a security gate. You won't find these luxuries at other communities!
- Yelp
Terraza Del Sol is "home" for me and has been for almost 3 years. Moving into an apartment was not easy, as I have always been a homeowner but the transistion was made easier by the friendly staff.
- Yelp
We are new residents at Terraza Del Sol and we like the apartments very much! It's very peaceful and quiet and the other residents seem polite and respectful. The leasing staff is very nice. I'd definitely recommend these apartments to anyone looking in the area. The attached garage is also a big plus! It's very spacious and convenient.
- Yelp